PUBLIC NOTICE
Important Information Regarding Your Water Utility Bill

Dear Water Customers,

The City would like to inform all water utility customers that we will be transitioning to a new utility billing software system beginning August 2026

This change is being made to address ongoing issues with the appearance and formatting of current water bills and to improve the overall accuracy, clarity, and reliability of our billing process. As a result of this transition, you may notice some changes to the layout and presentation of your water bill.

While we are working to ensure a smooth conversion, there may be occasional questions regarding information that appears on your bill during the transition period.

If you receive a bill that contains information you do not understand or if you have any questions or concerns about your account, please contact City Hall for assistance. Staff will be available to answer questions and help resolve any issues that may arise.

We appreciate your patience and understanding as we implement this important upgrade to better serve our customers.

For questions, please contact:

Wenonah- email questions to:    wenonahb@cityofgaston.com 

Thank you for your continued support.

City of Gaston
Committed to providing reliable and efficient service to our community.